Leverage text analytics

to UNLOCK INSIGHTS AND RECOMMENDATIONS based on the voice of customer.

Product & Industry
trend identification

Inform and Direct
upstream and downstream product development

Drivers of satisfaction or dissatisfaction

Improve
customer service loyalty
and retention

Brand &

Marcomm

Increase the ROI
of your Brand & Marketing
spend

Key opinion leaders
and Influencers

Leverage the KOLs
and influencers
that matter

Leverage feedback, tap into streams of insights
and gauge the latest trends!

Request a Demo

Testimonials

“By analysing more than 1,000,000 feedback responses per year we get actionable insights on how our existing and new planned products stack up against customer expectations and what the competition is offering”

“We can easily benchmark against competition 5,000+ R&R analysed each month”

“One of the keys of the +4pp NPS turnaround we executed was understanding where the gaps are”

“It is very impressive how we can identify customers at (churn) risk with ca. 80% accuracy based solely on their feedback responses”

“We really care about 5 specific image attributes in relation to our brand. We can really see if we capture these in the minds of our customers (based on analytics on open-ended survey feedback responses)”

“Thanks to TA on Social Media & Feedback we can track how our customers respond to our marcomms in close to real time, and improve them further”

“We gained impactful insights from text on how customers engage with our brand – we sit on more than 500 000 customer feedback messages which are very difficult to analyze otherwise”

Consumer Electronics
HealthCare
Banking & Financial Services
Telecom
Retail
Automotive
Hospitality

Contact Us

OUR OFFICE

Amsterdam

OUR MAIL

office@talkaboutit.net

WEBSITE

talkaboutit.net