About Us

Our Company

TalkAboutIT was created by GemSeek - a Research and Analytics firm with 180+ professionals, part of the Future Thinking Group - with offices in London, Oxford, High Wycombe, Amsterdam, Sofia, Bulgaria, Dubai. We were founded by former senior managers at F500 companies, and having been on the client side of the analytics industry, we understand the continuous need to drive top- and bottom line results and the complex environment in which corporate decision making takes place.

We are smart, innovative and tech-savvy.

Our Mission

We are focused on making customer experience programs around the world better. With TalkAboutIT, we help business leaders manage their customer experience programs and unlock the value of feedback.

Who we are

A team of experienced professionals

We are a team of customer experience professionals, data scientists, IT and linguistic experts. We will lead you confidently on your journey to understanding what customers care about.

We have embedded our knowledge, experience and passion of NPS, Customer Experience and Data Science in the TalkAboutIT platform. We believe in the value of listening to your customers.

Glen Khouw
CEO

As a CEO of TalkAboutIT Glen continues to drive text analytics that makes sense for business management

Glen Khouw
CEO
Kaloyan Stefanov
Director, Business Development

Kaloyan has worked on numerous Market research & competitive intelligence projects, as well as on deep-dive country level market analyses and consulting in variety of B2B industries.

He holds a BA degree in Economics and Management from The University of Oxford and an MA degree in Finance and Banking.

Kaloyan Stefanov
Director, Business Development
Martin Dimov
Director, Data Science

Martin Dimov has 12+ years of experience in market research, statistical analysis and project management.

His expertise includes design of research instruments, advanced statistical analysis, cross-sale and up-sale modeling, customer based segmentation, churn analyses and others.

Martin Dimov
Director, Data Science
Daniel Strahinov
Director, Data Analytics

Daniel has experience in drawing insights from data in a number of disciplines – predictive forecasting, disruptive modelling, CRM analytics, and text analytics, amongst others.

He holds a BSc (Hons) degree in Business Economics from Cardiff University.

Daniel Strahinov
Director, Data Analytics

What we do

We are a team of customer experience professionals, data scientists, IT and linguistic experts. We will lead you confidently on your journey to understanding what customers care about.

Customer Feedback

Analyse unsolicited feedback left by customers via call centres, email or contact forms.

Ratings and Reviews

Tap into the endless stream of insights from ratings and reviews on your own platform or on sites such as Amazon, Yelp! and many others.

Surveys – NPS, CSAT & others

Get your fingers on insights from answers to open-ended survey questions.

Social Media

Gauge the trends in posts, comments, tweets and replies on social media.

HOW WE DO IT

We apply our Fortune 500 text analytics experience to your business

  • 1

    Ready-to-fire

    TalkAboutIT is a ready-to-fire text analytics solution. We make it work for you.

  • 2

    Business insights

    TalkAboutIT will fetch you real-time business insights from large volumes of text.

  • 3

    Multilingual

    TalkAboutIT covers more than 15 different languages – English, Spanish, German, French, Mandarin, Arabic, Dutch, Portuguese, Russian, Polish, etc.

  • 4

    Easy to get started

    You are in uncharted waters when it comes to text analytics, linguistics or IT? No need to have any knowledge, we will guide you through this journey.