Businesses exchange or receive emails, comments and posts on social media in huge loads.
But what happens after each request gets handled? Do all businesses measure the success rate or the attitude of clients?
Here’s how a Sentiment analysis for Star Wars , episodes IV,V, and VI look like. Imagine replacing the names of the main characters with the names of your product/service and the ones from your competitors.
That is what text analytics and sentiment analysis can do for you!